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Lr. Nexus Privacy Policy

1. Introduction

 

This Privacy Policy (“Policy”) governs the collection, use, and protection of personal information by Lr. Nexus (the “Company”), an online retailer of electronic equipment. This Policy is designed to comply with the Protection of Personal Information Act, 2013 (POPIA) of South Africa, and other relevant legislation. By using the Company’s website and services, you (“User”) agree to the terms of this Policy.

2. Definitions

 

  • “Personal Information”: Information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person, as defined in POPIA.
  • “Processing”: Any operation or activity concerning Personal Information, including collection, storage, use, dissemination, or destruction.

3. Collection of Personal Information

3.1. The Company collects Personal Information directly from Users through various means, including, but not limited to:

  • Online account registration.
  • Purchase transactions.
  • Subscriptions to newsletters or marketing communications.
  • Customer service interactions.

 

3.2. The types of Personal Information collected may include:

  • Name and surname.
  • Contact information (email address, phone number, physical address).
  • Payment information (credit/debit card details).
  • Device and browser information.
  • IP address and location data.

4. Use of Personal Information

 

4.1. The Company uses Personal Information for the following purposes:

  • To process and fulfil orders.
  • To communicate with Users regarding orders, products, and services.
  • To provide customer support.
  • To send promotional and marketing communications, subject to User consent.
  • To improve the Company’s website, products, and services.
  • To comply with legal and regulatory requirements.

5. Disclosure of Personal Information

5.1. The Company may disclose Personal Information to third parties under the following circumstances:

  • To service providers and partners who assist with business operations, such as payment processing, shipping, and marketing.
  • To comply with legal obligations or respond to lawful requests from public authorities.
  • To protect the rights, property, or safety of the Company, its Users, or others.
  • In connection with a merger, acquisition, or sale of all or a portion of the Company’s assets, provided that the recipient agrees to abide by this Policy.

6. Security of Personal Information

6.1. The Company implements appropriate technical and organizational measures to protect Personal Information against unauthorized access, loss, destruction, or alteration. These measures include:

  • Secure socket layer (SSL) encryption for data transmission.
  • Regular security assessments and updates.
  • Access controls and authentication mechanisms.
  • Staff training on data protection and privacy.

7. User Rights

7.1. Users have the following rights concerning their Personal Information, subject to applicable law:

  • The right to access and obtain a copy of their Personal Information.
  • The right to request the correction or deletion of inaccurate or outdated Personal Information.
  • The right to object to or restrict the Processing of their Personal Information.
  • The right to withdraw consent to the Processing of Personal Information for marketing purposes.
  • The right to lodge a complaint with the Information Regulator.

8. Cookies and Tracking Technologies

8.1. The Company uses cookies and similar tracking technologies to enhance User experience and gather information about website usage. Users may manage cookie preferences through their browser settings. However, disabling cookies may affect the functionality of the website.

9. International Data Transfers

9.1. The Company may, to the extent mandated by a lawfully recognised court of law in the Republic of South Africa, transfer Personal Information to recipients in countries outside of South Africa. The Company will ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect the Personal Information.

10. Amendments

10.1. The Company reserves the right to amend this Policy at any time by posting the revised Policy on its website. Such amendments shall become effective immediately upon posting.

11. Governing Law

11.1. This Policy shall be governed by and construed in accordance with the laws of the Republic of South Africa.

12. Contact Information

For any questions regarding this Policy or to exercise any of your rights, please contact the Company at:

Email: popiprivacy@lr-nexus.com

By using the Company’s website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.